The only French operator between Dover and Calais
the SeaFrance fleet currently consists of five vessels which is joined by the SeaFrance Rodin in November 2001.
A wholly owned subsidiary of SNCF with annual turnover in the region of € 203 million, SeaFrance was formed on 1st January 1996 following the end of the pooling agreement between SNAT and Stena Line. In the same year, SeaFrance Ltd. was established as a subsidiary responsible for the sales and marketing of the service in the UK as well as operations at the port of Dover.
The cross-Channel link was created in 1841 by the railways of France and Great Britain for the purposes of transport between France and England.
Operated directly by the French national railway company (SNCF) up until 1990, SeaFrance was formed in 1996. Thus the 1st of January 1996 saw the end of the Sealink pool, from which time SeaFrance (formerly SNAT) alone started up a service based on an entirely new concept.
The dominant theme of the passenger and freight facilities as well as the products involved is "the flavour of France".
SeaFrance is a limited company with both a board of directors and a board of trustees. In the same year it set up a subsidiary company in the UK, SeaFrance Ltd, to market SeaFrance services in the UK and manage the Dover end of the business.
SeaFrance is committed to the constant improvement of the quality of service it offers its customers whether car passengers, freight carriers, coach operators or foot passengers.
Responding effectively to the needs of its customers is a daily objective of SeaFrance. Each stage of the process (reservations, welcome at the ports and on board service) is periodically evaluated in order to make any improvements as swiftly as possible.
A Quality Assurance System for freight
So as to fully meet market requirements, in 1993 SeaFrance was approved by the French Quality Assurance Association (AFAQ) for the transport by sea of accompanied and unaccompanied vehicles carrying freight. Our quality assurance system, which is compliant with ISO 9000, ensures that our freight customers receive a consistent and reliable service in accordance with our own levels of expectation and policy of ongoing improvement.
SeaFrance complies strictly with the rules of hygiene governing its catering operations.
Clean plant and equipment, personal hygiene, the proper use and maintenance of the cold chain, product quality, food storage and preservation, waste management: these are the constant concerns of the service and kitchen personnel. SeaFrance is very much aware of its responsibilities as regards food hygiene and, in addition to the inspections conducted by the official authorities.